The Case Manager offers AI features that provide an automated review of created cases, as well as an enrichment of your KYC information. By analyzing alerts and related data, it identifies potential risks, highlights key insights, and delivers an initial opinion along with actionable recommendations. This helps investigators save time and focus on the most critical aspects of each case.

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Case Manager AI features are only available for our SaaS users at the moment.

AI Review

Overview

Every time a case is created, an AI review will be automatically generated, and updated if a new decision is added to the case. It will give you a complete summary of the case, identify risks, and provide a conclusion and recommendations.

You can access it by clicking on the new AI review tab when on a case:

When you access the AI Review, you'll also have the possibility to:

• Provide a feedback on whether the review has been useful or not
• Add the review as a comment in the investigation timeline.

Proofs

After generating your AI Review, you will see that a new Proofbutton is available in the right panel. This tab will show all objects used by the AI Agent to make its analysis: transactions, events, the customer himself etc. It is an easy way for the analysts to confirm the AI review and understand its reasoning and conclusion.

Settings

You can customize your AI Reviews from Settings → Case Manager. You will have the following options:

• Organization description: give more information about your company to provide more context to the AI assistant when reviewing alerts
• Output language: select your preferred language for AI-generated reviews
• Output structure: indicate the structure of the final output. You should indicate the different sections using the markdown syntax.

KYC Enrichment

Overview

The AI Agent can explore the web to provide additional data about your customer and help you analyze a case. Click on the KYC Enrichment button in the right panel to access this AI-generated KYC report.

The AI Agent will find any relevant information about the user: negative news, infos on PEP links, job or company information. Once generated, this report can be added to the Investigation timeline by clicking on Attach to notes.

Note that if you generate the KYC enrichment, all this additional data will be used when generating a new AI case review.

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This feature calls external APIs that treat any data received in the United States. You can disable it from the settings, as explained in the following section.

Settings

You can fine-tune the KYC Enrichment in the way that suits you best from Settings → Case Manager. You will find several options there:

• Enable/disable the KYC enrichment feature
• Add custom instructions to provide guidelines about the nature of information to look for or the desired output format
• Add custom domains on which the AI Agent will look for additional information. Note that you can add up to 10 domains, and that the AI Agent will only look for information in the domains you chose, if at least one is selected.